Breaking News or Broken News?

Post by @natevegas

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This week the AP twitter account was hacked and the Dow Industrials immediately dropped 72 points in a matter of seconds. Granted, it recovered in just a few minutes after discovering the tweet was a fake, but the damage was (sort of) done. The next morning, on CNBC’s Squawk Box, the ripple effect was evident. Basically, the financial pundits freaked out.

But honestly, I’m not sure the fake AP Tweet is the complex part of this situation. At least not to social-savvy users. Like any media source – old or new – a responsible reader fact-checks. If the White House explosions were, in fact, real – and the President of The United States was truly injured – don’t you think it would be spreading like wildfire and ALL news sources would be covering it? I do. I’d look for confirmation from CNN, FOX News, MSNBC, or USA Today just to name a few.

I’m not sure we’ll ever know 100% who was responsible for the hacked AP “Terror Attack Tweet” that sent Wall Street into a frenzy, but I think it’s important to know that we can all take measures to prevent this type of situation (and with all the recent media blunders we’ve seen in the past couple weeks, social media education is an important step):

1. Set reminders to change your social media passwords. Don’t think this is important? Ask the Social media manager of the Associated Press, 60 Minutes, CBSDenver, or any of the other recent victims of account hacks.

2. RT Responsibly. Read the link. Fact check. If you follow Amy Jo Martin’s first of Digital Royalty’s Free 8 Royal Rules of Social Media and truly want to “Be The Media,” you have a responsibility to act professionally. Don’t be afraid to ask for a source.

3. Follow several sources. Simply following one news source on Twitter isn’t an endorsement. Follow both Fox News and CNN for example, to make sure the information you’re getting is aligned.

4. Create & Follow Lists. You can follow major media lists on Twitter as well as create your own. This underutilized feature on Twitter is a very simple way to track breaking news, separate your interests, and get information from a variety of sources.

5. Don’t partake in mob mentality. See #2. If your gut tells you it’s BS, it probably is.

Social Crisis Management, the Sequel – Takeaways from the Boston Marathon

Post by @ChelseaHartling

This past week, our world was shaken when the first bomb went off during the Boston Marathon. There’s no doubt that it was a huge tragedy that changed and affected people all around the world. No matter where you get your information from, whether it’s online or televised, social media is a driving force for spreading breaking news. During the Boston bombing and the events that followed throughout the week, the Digital Royalty team not only had the television on constantly in the background, but we had our eyes glued to Twitter where some of the most urgent updates were spreading.

While the conversation surrounding Boston continued to dominate social conversations throughout the week, there were definitely some major Twitter faux pas that stood out (enter: the need for social media education.)

So how exactly should we all respond to something like the Boston Bombing on social?

Stop and Think

It’s simple, and it’s something we live by at Digital Royalty: be real, and use your best judgment. Also, think before you tweet. Be honest, does your best judgment tell you to continue sending out promotional tweets asking people to buy your product while a possible terrorist attack is happening? My gut says no. So if you have a promoted tweet campaign running on Twitter, our recommendation is to pause the campaign and free up the Twitter feed for news updates.

Stop Scheduled Tweets

“But Chelsea,” you say, “we didn’t know that tweet was going to go out because we scheduled it a month ago.” I understand that scheduling tweets is sometimes convenient and can be a time-saver. But as a general rule of social media thumb, don’t “set it and forget it.” You still need to be accountable for what you’re sending out, whether it’s scheduled or not. If you manage your social accounts by scheduling posts, then the first thing you need to do when you catch wind of a possible crisis situation is go into your scheduling software, put a halt on your posts, and re-schedule them for a different time.

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Listen

Another best practice for using social (this is true in general and not just during a crisis situation) is to LISTEN to the conversation. If you log in to Twitter, make sure you listen to what people are talking about before you tweet. What’s trending right now? If you see the hashtag #MarathonBombing is the number one trending topic worldwide, you might want to look into what people are saying about that before you proceed with sending your tweet. Social media is not media; it’s communication. And it never stops. Twitter is a great resource for figuring out what people are talking about right now. Step outside your brand bubble for a second and evaluate if it’s the appropriate time to be sending that particular message out. The last thing you want is to be perceived as insensitive during a time like this.

The @Boston_Police Twitter account did an amazing job of listening throughout the entire situation and became a primary source of information during the week. They jumped in and used their voices to track and correct misinformation that was spreading, and also helped to promote safety to their frightened community. They listened to the questions many of us were asking and responded with as much information as possible to keep everyone up to speed on any advancement in the case. Huge hat tip to them for their incredible work.

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Address It

Remember: you can’t un-post something. Once it’s out there, it’s likely been seen. So what happens if you reported on false information or retweeted information that you later found out wasn’t true? Handle it the same way you would handle any other social crisis situation – don’t hide from it. Address it. Don’t try to let it blow over a la CNN. Own up to it and move on. Your fans and followers will respect you for it.

On that note, if you’re a global brand with tons of fans and followers, keep in mind that people are constantly looking at you. In these types of situations, it’s ok to address what’s going on and issue a statement of sentiment, even if it doesn’t directly affect you. Again, your fans and followers will appreciate you and respect you for addressing it rather than pretending it’s not happening.

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It’s also ok to act as a resource and use your influence on social to do good and share information. The Boston Celtics have over a million followers on Twitter, and they chose to use their huge influence to help reach as many people as possible by retweeting official information from sources like the Boston Police and the Massachusetts State Police.

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Unfortunately, these types of catastrophes happen from time to time (and thankfully not more than they already do). From a social media perspective, it’s important to be prepared and know how to respond before crisis mode occurs. The best thing you can do is listen and think before you tweet.

Side note: The Digital Royalty team continues to keep the marathon runners, spectators, and citizens of Boston in our thoughts. #BostonStrong

Twitter #music Launches

Post by @erinneray

Excited to say, it’s official! Twitter has a new baby and it came out wearing beats. Welcome to the world #music

Twitter Music was acquired from startup We Are Hunted and is available as both a web platform and an iPhone app. It’s all about discovering new music based on what people you follow are listening to, plus artists and songs that are currently trending.

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This new app pulls in music from iTunes, Spotify and Rdio, while using data from your Twitter follower graph to customize music for you. You can stream music from Spotify or Rdio by logging into your account within the new Twitter #music app. But you don’t need to have these listening platforms – you still have access to iTunes previews to discover what music is currently trending on Twitter. But, to play full tracks you’ll need to stream through your Spotify premium account or Rdio. The integration with Spotify and Rdio is pretty great, allowing these music streaming platforms to expand their already prominent audience within the Twitterverse.

The #music app is one of many efforts recently rolled out by Twitter – from the Twitter certified products program to Instagram-style photo filters to Vine.

#music features include:

  • Suggested: recommends musical artists and songs based on who you follow on Twitter as well as artists that people you follow are following. Caution: you may be guilty by association here, as it populates music suggestions based on who your followers follow. One Direction anyone?

Suggested

  • #NowPlaying: plays music that is tweeted out by artists and people you follow using the hashtag #NowPlaying

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  • Popular: music that is currently trending on Twitter

Popular

  • Emerging: displays new artists on the rise

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As you discover new songs that you want to share with your followers on Twitter, just tap the spinning disc in the lower left corner, which opens the player. Tweet from there using the Tweet icon in the top right corner.

The app rolled out today across the US, Canada, the UK, Ireland, Australia and New Zealand. Sign up here: http://music.twitter.com or download from the app store: https://itunes.apple.com/us/app/twitter-music/id625541612?ls=1&mt=8

Happy listening my #music loving friends. Share your favorite new gems with me @erinneray.

P.S. This Saturday, April 20th, is National Record Store Day. So go support your local record store and buy some vinyl.

 

 

A Powerful Collision of the Virtual and Physical Worlds

SoxPhoneBannerPost by: @AlanaGolob

Myself and Nate Ludens were just in Chicago this past weekend for the White Sox’s annual SoxFest. My second SoxFest and Digital Royalty’s fourth to attend. During SoxFest thousands of fans get unique access to their favorite players and the entire White Sox organization through seminars, autograph sessions and so on. The challenge each year is how to create an experience online for those fans that don’t have the ability to attend SoxFest. One word? #SoxPhone.

This concept was originally created one special evening when the President of the UFC, Dana White, accidentally tweeted his phone number to his millions of followers on Twitter. The tweet was intended to be a Direct Message (DM). The social media mistake, turned into a social media success, when Digital Royalty introduced the concept of Fan Phone (watch video). The social media stunt was scaled to other fighters within the UFC, and eventually sponsorship opportunities surfaced.

The White Sox first introduced #SoxPhone during spring training last season with a few different players taking fans calls in-between workouts. Based on the success of Spring Training and the positive sentiment from players, we decided to take #SoxPhone to the next level and conducted 11 different #SoxPhones with 11 different players, throughout the weekend at SoxFest.

Here’s a quick look at how #SoxPhone plays out:

  • We created a Google Voice number and synced it to an existing phone number. In this case it was my phone. Side note, big thanks to our Tech Cowboy, TJ Hucka, who came to my rescue a few times when I wasn’t able to deactivate the number once the #SoxPhone was over. Fans will call as long as you keep the line open, so at one point I had about 50 incoming calls on my phone before TJ was able to deactivate it for me. Panic attack.
  • Prior to each #SoxPhone, @WhiteSox sent a tweet that included the custom number, typically including a photo of the particular player who was taking the calls and encouraged fans to give the player a call. The photo makes it real deal for fans.

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  • Each player answered calls as long as they wanted to, typically 5-10 minutes in this case. There was a live twitter feed in the booth, so the players were able to see fans tweet about their call within seconds of hanging up, which was a cool experience for them. Most all players would have continued to take calls far beyond that time allotment if their schedule permitted.
  • Fans typically tweet about their experience after the call and @WhiteSox and players on Twitter actively engaged back.

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  • We took video footage of the calls to post online so others can experience it as well. Virtual storytelling. Here’s a video of pitcher Chris Sale having fun with #SoxPhone.

The fans were stoked, the players had a great time and actually verbally expressed on multiple occasions that they really enjoyed the #SoxPhone. And, I was personally psyched to witness all of the happiness being had in the virtual and physical worlds. It’s a win-win and an equal value exchange for the fans, the players and the White Sox organization. Engagement and sentiment climbed with each round of #SoxPhone and those fans who actually had the opportunity to speak to their favorite player, instantly climbed the fan loyalty ladder and will be fans for life. The White Sox weren’t using #SoxPhone as a sales tool, they were open to experimenting and delivering the golden rule of social media: Value. When, where, and how their audience wanted to receive it.

#SoxPhone wasn’t the only social media stunt or activity happening over the course of #SoxFest, it was one of several concepts that were implemented this year. Others included, Hide & Tweets, Photo Scavenger Hunts, “Guess the Autograph” contests on Instagram, mobile alerts and active engagement on all outlets. When all of those activities are combined it’s a magical social combination.

To learn more about this concept and other social media stunts for events, we encourage you to take our Digital Royalty University class, “The Art of Event Activation”.

What’s New: cha, cha, cha…changes! Again.

Blog by @erinneray

A few new features and tips for Twitter, Foursquare and Facebook.

Embedded Tweet Enhancements:

Embedded tweets just got better as they now display with expanded media like photos, videos and other content shared in a tweet, just like on Twitter.com. New updates to the design make embedded tweets easier to read and you’re able to view actions like retweets and the total number of people who have favorited the tweet to evaluate engagement levels. The tweets are interactive and enable those viewing to reply, retweet and favorite directly on your website.

The loading time is also faster which means you aren’t taking that usual candy break while you wait for that tweet to load on the page. And they’ve made it easier and faster to navigate through embedding them on your sites.

How to embed a tweet on your website:

  • Just click the ‘more’ button in any tweet on twitter.com, select ‘embed this tweet’
  • Copy the HTML embed code and paste this directly into your article where you’d like the Tweet to appear (there’s a handy little preview which shows you how the tweet will look.)
  • If the tweet is a reply, you’ll be given a checkbox inside the embed dialog that allows you to exclude the rest of the conversation.
  • Voila! You just plused out content on your website.


Check out some of @‘s predictions for key social media trends in 2013, via @: http://t.co/kQfjIp7O
@DigitalRoyalty
Digital Royalty

Foursquare’s got a new look:

Foursquare had a mini-mobile facelift. Now your friends get to see all of your adventures, organized right on their phone and vice versa. When you view check-in’s that your friends have shared on Facebook or Twitter from their phone, you’ll see a brand new page visually organized with all the details of their check-in, including address, photos, badges, points, comments and likes. And you’re able to easily like or comment on their check-in right from the web view, or open the Foursquare app to learn more about that location.  The restructure and makeover of their dashboard makes it much more user-friendly.

Foursquare

Facebook Graph Search:

Facebook’s latest feature is Graph Search, which is still in beta. If you don’t have access yet you can request it here. It’s a new form of social search that relies on your friends and connections on Facebook for results on topics you’re looking for.

From a personal page side, Graph Search helps you find people who share your passions, discover restaurants, music and more – all through your friends likes interests.

From a business perspective, Graph Search is all about connecting your audience. When people are asking friends of friends about a topic related to your industry, Graph Search will connect them. It is important to have your Facebook Page up to date with your location and address since Graph Search uses geo-targeting.

Hypothetically lets say you own a pizza restaurant in Chicago. If people are searching for “Restaurants in Chicago my friends have been to,” and if any of their friends have checked in at your pizza restaurant it will populate in the search results and drive more traffic to your Facebook page. It will be a great way to drive more traffic to business pages.

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Your Personal Brand is Your Credit Score

Your Personal Brand is a factor in your future.

Blog by Amy Jo Martin

Historically, college universities would take a look at a potential student’s transcript, college application and SAT score before sending an acceptance letter or a “we’re politely passing on accepting you” letter. Today, they have access to a student’s entire history via Facebook, Twitter, Instagram, Foursquare and everywhere else they’ve left a digital track.

So scary, right? WRONG. This is good news. Why? Now students get to organically ‘sell’ themselves, their character, hard-to-quantify successes, interests, passions and personalities vs. just promote their brain’s ability to calculate x+y+z+lmnop or where Shakespere went on his first date.

This is not a fad, it’s not going away and there’s an upside to growing your personal brand online PRIOR to even reaching college. Dare we say middle school and high school? Gasp!

Why? Universities are starting to recruit based on the strength of personal brands and influence. They’re starting to realize the WIFM (what’s in it for me.)

Quick hypothetical example:

A university has one last spot in a special fancy program and they have two candidates that look exactly the same on traditional paper – grades, SAT scores and similar applications. Student applicant A has 5k engaged friends on Facebook, 3k engaged followers on Twitter and they have a smokin’ hot YouTube channel (many views) which all tell the story of a stand-up, solid and passionate kid who would be an asset to any college. Applicant B, has intentionally stayed away from these forbidden evil sites because their parents threatened to take away their car if they did otherwise and they believe ‘social media’ can be incriminating. (Especially to anyone conducting typical high school behavior.)

If Candidate A spends four solid years on a university campus touting to their thousands of friends about their hallmark college adventures, do you think the university will see the value? You bet they will. Colleges are in the business of generating tuition dollars and the more students interested in their campus, the more money they make. Candidate A instantly becomes a powerful, natural, word of thumb advocate and RECRUITER. $.

The other big factor is the university’s job placement rate. Human relations departments (potential employers) evaluate candidates based on personal brand influence and every single industry is impacted by social communication. We know this because we’re providing training to these very HR departments about the power of using social media to recruit. Psst … this is not media. It’s simply communication.

Are there dangers? Yep. Of course. But there are also dangers in letting children walk home from school alone, chew huge amounts of bubblegum and swim in the ocean where sharks live.

Parents need to be educated, teachers and faculty need to be educated and students need to be educated too. It’s 2012. We are smart people. Why haven’t we accepted this? Because we’re not often educated on the upside, only warned of the downside! This is what I call an innovation allergy. We don’t like what we don’t know. We don’t like change, we’re scared and ‘we’re too busy’…  to help our kids?

What if educating yourself and your children/students about the benefits of social media could be the differentiating factor, the edge, to get them to into their dream school or getting them that dream job? For years, I have personally hired people specifically because of their social media presence – many times. We can stwalk (twitter stalk) them and better understand who they are before even reaching out for an interview.

This is the reason Digital Royalty is giving away classes to early education teachers. For every class purchased on Digital Royalty University, we’re giving a class back to teachers through our Teach For America partnership. Teachers are learning how to connect with student’s parents via social media and get them engaged. This education is building a communication bridge. Studies show that students perform better in school when parents are more involved. (Our world needs them to perform better.) Also, teachers are able to educate students about the benefits of social media and teach them how to avoid the “evil” pitfalls.

For many parents, it’s about accountability. If you were connected with your child’s teacher or principal via facebook or twitter would you be more likely to get more involved in your child’s homework, school functions and overall education?

We all have personal brands. Even at age 10. The sooner we own our brands, the better. Our brands do matter. They’re the equivalent to a credit score. Before we know it, our level of influence and digital footprint (track record) will be a factor in many aspects of our lives. Health insurance, lenders, colleges, potential employers and the government all have access to this ‘data’ about us. It’s better to show up in a positive way on a consistent basis rather than to be nonexistent as if there’s something to hide.

At Digital Royalty, we’re thrilled to be working with many schools and universities at all levels. If you’re a faculty member, professor, a student or parent and you’d like to implement the Digital Royalty social media curriculum into your school’s program, please email us at info@TheDigitalRoyalty.com We’re quite passionate about people owning their voice if you haven’t noticed. We’d love to talk.

Also, during this holiday season, watch for special rates on Digital Royalty University classes. Remember, for every class you purchase, we’re giving classes back to teachers. Why not give the gift of education?

Retailers are Stepping Up Their Social Game

Post by Alana Golob

With the approaching holiday season, retailers are really stepping up their game within the social space. With more than 1 billion users on Facebook and Twitter alone, it’s imperative for retailers to innovate their approach to driving point of sales and standout in the sea of sameness. The following platforms have recently rolled out new products that can help businesses drive e-commerce sales:

PinPointing:

In October, Zappos.com announced that they’ve partnered with PinPointing, which is a service that recommends products based on the users pins and boards on Pinterest. Then the user has the ability to shop that specific category, whether it’s “Beauty” or “Burberry” directly on Zappos.com. Essentially, it takes some of the legwork off of the shopper, and directs them to the product based on their shared interests through Pinterest.

Just last week, Pinterest rolled-out new Business Pages which allow businesses to verify their accounts. Although from a user standpoint, there aren’t many changes with the new brand pages beyond the verification and new business terms, this is yet another example of a platform that is accommodating businesses and encouraging point of sale. Hopefully, platform analytics is on the future horizon for Pinterest.

YouTube:

YouTube and Juicy Couture partnered to launch a new shoppable video.  Although shoppable videos have been around for some time now, they’ve recently made them more user friendly and less clunky. Throughout the video you’ll notice a box, if you click in that box at any point during the video it will direct you to that featured product on the Juice Couture website. With just a single click, shoppers can purchase a product. Give it a spin. (Warning: you may have the sudden urge to hit the gym once you’ve watched this video. Or maybe that’s just me)

Another brand that is innovating their use of unique video content is Asos, a retailer based out of the UK. They’ve partnered with artists, Ellie Goulding and Azealia Banks, as well as popular UK model, Charlotte Free for their #BestNightEver campaign. Each of the women have their own page on the Asos website with an exclusive video. These videos give viewers the ability to shop for the singers looks directly from the music video. This is a win-win for the retailer and the three personalities, because they are able to humanize their brand and grow their fan base through the feature, and Asos has access to valuable content that they are also able to monetize. Combined, the three videos have received more than 1.1 million views since the campaign launched.

Facebook:

Facebook continues to roll-out new promoted products to help businesses to monetize their social media efforts. One of the more successful products I’ve seen is the Facebook Offers. Facebook Offers are exclusive promotions or offers that are posted directly to a brand’s timeline and will appear in their “Likes” newsfeed. In order to run a Facebook Offer, your brand page must have at least 400 Likes. You can experiment with Facebook Offers for free the first time, and then a minimum of a $5 budget (product/service value) is required anytime after.

Facebook Offers help businesses drive traffic to a physical location or a website via redemption of the offer. Bath & Body Works is a good example of how you can leverage Offers to drive engagement, fan acquisition and traffic. They have given away free mini candles or small bottles of aromatherapy to fans who like their page. To them the investment is minimal, however the payout is high. Specifically when looking at page engagement, the following Bath & Body Works example experienced more than 600,000 claims, 22K Likes and 18K shares.

The key with any giveaway or promotion is to be cautious of those hollow fans that you may attract. Hollow fans are those fans who will participate in a giveaway specifically for the free product, with no intention of converting as a consumer. Hollow fans are similar to an unopened rate on an e-blast. If they aren’t opening the email, your time spent marketing to them is pointless and the ROI is low.

Interested in learning more about these promoted products and platforms? Give our Digital Royalty University classes a spin and join #TeamRenegades. Also, I encourage you to check out our Black Friday/Cyber Monday exclusive offer.

What is social media’s role in government aid?

Blog by @julieyeats

Does Social Media have a place in government aid? Some say no, but during the 2005 Hurricane Katrina crisis, the U.S. government was heavily criticized for lack of leadership, mismanagement of resources, and a slow response to the flooding in New Orleans. Today, the government has the opportunity to use social media during and after crisis situations. Hurricane Sandy recently helped to shape a new, more human perception of how the government handles natural disasters.

Local government officials and organizations quickly used Twitter and Facebook to communicate with the public during Hurricane Sandy and continued throughout the recovery process. A few years ago during Hurricane Katrina, The Federal Emergency Management Agency (FEMA) didn’t have the resources to connect with thousands of victims of the storm. This time around, social media platforms like Twitter helped FEMA to disseminate pertinent safety information, survival tips and shelter locations.

FEMA re-tweeted other government organizations and the Red Cross to further spread important information to as many people as possible. They responded to tweets, letting people in need know where and how they could receive assistance.


Outside of the government, people are going back to the basics. They’re using Twitter for its intended use: as a communication channel. Twitter headquarters even put out an official blog post with a list of resources by each individual state that was being affected by the storm. In cases where victims had lost power and Internet, Tweet updates were still available through SMS.

FEMA’s use of Twitter exposes the public to the people inside FEMA in action, shedding new light on how the government reacts to natural disasters.

Government organizations like FEMA also embraced Facebook, and in the aftermath of the storm continue to post updates on recovery, safety tips, and resources.

Aside from Facebook and Twitter, a different social platform emerged as one of the top resources for sending messages during Hurricane Sandy. Instagram CEO Kevin Systrom released a statement with statistics pointing out that Instagram saw over 244,000 photos tagged #Sandy, more than 144,000 tagged #HurricaneSandy, and 23,000 tagged #frankenstorm. Nearly 10 images per second were being shared during the storm. The immediacy of platforms like Instagram and Twitter are powerful for sharing a story of devastation in real time.

So the question is, is the government’s use of social media during Hurricane Sandy causing a paradigm shift? In times of crisis, will individuals look to the government social media streams as an efficient source of help and information? Social media has changed the way the government responds to and handles crisis situations. Those organizations that embrace social media will ultimately be the most effective because they are truly in the business of humanity.

At Digital Royalty, we believe social media success happens when you follow the 8 Royal Rules. Check out Digital Royalty University to find out how social media education can innovate your life or business.

All eyes on Twitter in the race to the White House

Blog by @chelseahartling

Three weeks ago what did Big Bird, Binders Full of Women, and the Presidential candidates have in common?

Not much.

Today? They all have their own twitter handles.

Social media gives us a new way to witness and participate in vibrant political dialogue and at Digital Royalty, we acknowledge that social media is an equal opportunity space where everyone has a voice and has the opportunity to be heard. It’s actually very democratic.

On Tuesday night we saw the second presidential debate of the 2012 race to the White House. The Digital Royalty Team had our eyes glued to Twitter because 7.2 million tweets were exchanged during the 90-minute debate – that’s nearly 110,000 tweets per minute. The ebbs and flows of the worldwide trending topics were right in line with the questions from town hall members and it was apparent the entire world was watching. To keep in perspective, only 27% of Twitter users reside in the United States.

Maybe you noticed the worldwide promoted trend for the night was #FightForJobs. As a reminder, a promoted trend is a purchased social media ad unit at the top of the trending topic lists. At minimum, the cost for purchasing a trending topic is $120K per day. The Fight For Jobs initiative definitely had a large stage and spotlight but may have missed some opportunities by not clearly identifying the organization, or providing a direct link to their website in their Twitter bio. Many Twitter users wanted to learn more about the organization yet their bio wasn’t completely filled out.

We also noticed the stark contrasts in social media use from the two candidates. For example, President Obama’s campaign tweeted 50+ times (including RT’s) throughout the debate using a variety of hashtags like #RealRomney, #SketchyDeal, and #PromiseKept to highlight their key points. Meanwhile, Governor Romney’s camp tweeted only a few times during the debate, and instead directed the public away from his Twitter handle opting for a section of his website, mittrmoney.com.

Their style of social media use is quite different. Mitt Romney tags @BarackObama in his tweets, which drives more people to the President’s handle, while Obama never tags @MittRomney. Both candidates do a good job of humanizing their brand in different ways through Instagram. Obama’s account posts pictures from all across the campaign trail and focusing on the voters – he brings the public into his social space. Mitt Romney uses Instagram to post pictures of him and his running mate Paul Ryan, as well as pictures of his family. They use different techniques, but both seem to be embracing Instagram as a way to connect with voters.

Leveraging in the social media space could prove to be a deciding factor in the 2012 presidential election. Social messages are scalable and are only bound by the speed of technology. Impressions don’t always convert, but influence does. Combining authenticity and humanization, candidates can make or break their own approval ratings and influence voters at the polls.

Twitter isn’t the only social space that has influence. For example, immediately following the debate a Tumblr blog appeared called Binders Full Of Women – a clear jab at a comment Romney had made while attempting to answer a question about equal pay for equal work. This comment quickly spiraled into an Internet meme with hundreds of pictures surfacing within hours of the final question.

This kind of movement begs the question, are Twitter and other social outlets taking the debates seriously? One tiny misconstrued comment can turn a candidate’s remarks into a complete joke. But is the joke on us? Do we look to Twitter for serious conversation or for light-hearted chatter? What if one of the candidates bought #BindersFullOfWomen as a promoted trend for the next debate – how would that alter conversation and what kind of message would it send?

Social can also be a volatile, high-risk space, which is why the need for social media education is of utmost importance. Unfortunate things can happen during campaigns, but most crisis situations can be prevented with proper education. If you have a relationship with your follower base ahead of time they will be more likely to embrace the high points of your message and more likely to forgive you if you lay a big yellow #BigBird egg. It all starts with intent and truthfulness. In fact, at Digital Royalty University we have a Stop, Drop, and Roll plan to educate people on crisis management. Our advice to our global brands, celebrities, and sports teams has always been: Don’t wait and hope an issue blows over, address it immediately.

Savvy social media campaigns are great at acquiring volunteers and securing high volume micro donations. This late in the campaign game, focus is on the undecided voters, which means it’s important for the candidates to empower their loyalists to influence friends and family to vote and spread information.

And for those voters still undecided, would it be a game changer if the candidates bought #FactChecker to hold each other accountable? We saw the moderator, Candy Crowley doing a bit of live fact-checking, but there’s still opposite information coming from both sides. If a non-biased source were to be the fact checker for the night and fact check in real time on Twitter, would it have an impact on the results of the election?

With 500+ million users on Twitter, it’s irresponsible to count the social media factor out of the 2012 Presidential race. How each candidate utilizes social media ultimately could very well determine the next President of the United States.

So the question is, who is doing it well? Is less more, or is more more? Who do you think has the social media edge in this race, and how big of a role do you think social media will play for Governor Romney and President Obama?

Hilton Is Where the People Are

By: Britnee Johnson

When Twitter rolled around 6-years ago, users were just getting a feel for 140 characters. Fast-forward to today and there are companies who have found that such limited space can be the precise real estate to provide almost omniscient-like customer service.

Hilton Worldwide has launched an initiative called Hilton Suggests, which aids travelers all around the world to help them find everything from the best burger joint to the perfect park for scenic views and walking paths, wherever they may be located at the time of their tweet.

Hilton Suggests communicates solely through Twitter to help those in various destinations find the things that will make their travel easier. The customer service organization lets users know that all suggestions are based on their team members’ personal experience and opinion.

Simply put, someone might ask about the best iconic places for walking and dining in the Los Angeles area and @HiltonSuggests will reply with the places that they’ve experienced to be the best- Santa Monica Pier and Venice Beach. The team does their best job to help others in the cities listed on their Twitter background, here.

Hilton Worldwide sees the value in dialogue exchange with their fellow travelers around the world. They understand the need to help their loyalists by providing simple messages through social media. In essence, they are where the people are and they have found an entry point into the people’s conversation. This entrance is where the relationship begins and the social customer service magic happens.

The intent behind the @HiltonSuggests initiative is genuine and selfless. Two key components in building relationships.

Keep it simple with social media. It’s time to get back to the basics.

DoubleTree by Hilton is a client of Digital Royalty.